KYC & AML Policy
Prior to funding or initiating withdrawals, every Vind meer uit 🔍✨ account undergoes verification. This section outlines the verification criteria, acceptable documentation types, expected timeframes and your responsibilities.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
At Vind meer uit 🔍✨, KYC comprises collecting and validating essential information about you: your full legal name, date of birth, country of residence, contact information and your chosen payment method. Information submitted during registration is cross-referenced with documentation you provide.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Why verification is required
- 01
Legal obligation
Entities that hold or move customer funds must typically verify client identity as a prerequisite to service delivery. This requirement is mandatory and applies universally to all accounts.
- 02
Protecting your money
Account verification establishes a single confirmed identity, substantially reducing unauthorized access risk and ensuring that fund transfers return exclusively to a payment method verified as yours.
- 03
Keeping the platform clean
Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.
- 04
Faster payouts later
When an account is verified upfront, withdrawal processing avoids verification delays, timing them when convenience matters most.
Which documents are accepted
Up to three document categories may be requested. Submissions must be colour images or PDFs, completely visible within frame boundaries, unmodified, with all edges and text clearly readable.
1. Identity document
An official photo ID displaying your photograph, complete name, date of birth, identification number and validity period. Typical examples include a passport, state-issued identity card, or a photographic driving licence. Documentation must remain current and valid.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Documentation establishing ownership of your payment source. For credit/debit cards, typically an image displaying your name, initial six and terminal four digits plus expiry date, with intervening numbers and CVV obscured. For bank transfers, a bank document or certificate in your name stating the account number. For digital payment systems, an account dashboard capture showing your name and system identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Validate your email address and, if applicable, your phone number. This verification confirms these communication methods belong to you.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Processing duration fluctuates based on submission quantity, file quality and whether supplementary reviews are required. Your account dashboard displays the applicable review timeline and individual document statuses - trust this information rather than external estimates.
- High-quality, complete, unaltered submissions receive expedited review.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Retake photos outdoors using natural light, positioned on a contrasting background, ensuring all four edges are captured. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Correct the account details, or explain a legal name change with supporting proof. |
| Address verification documentation that predates requirements or lacks your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Select a payment method registered under your own name - payments from third parties are prohibited. |
| Digitally altered image, cropped sections masking information, or mobile display screenshot | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | The account cannot be opened; see our licensing page for the general position. |
Should a determination prove ambiguous, reach out to support for clarification. We shall elaborate wherever legally permissible.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Transaction and deposit patterns, payment method modifications, jurisdiction or communication detail changes, conduct inconsistent with your original profile data, and activities flagged by verification systems.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A brief freeze of a designated transaction under review.
- Modification of limits displayed on your account.
- Restriction or closure of the account where the law requires it.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Supply requested documentation by the deadline indicated in the notification.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Conceivably. Documentation validity expires, residency shifts and recurring verification is standard under anti-money-laundering frameworks. Should renewal be necessary, we shall advise you.
How do I contact the compliance team?
Use the contact route on our contact page and reference "KYC" or "verification" within your inquiry, including your account email address. Refrain from transmitting documents via unencrypted methods - instead upload through your account interface.
Get verified once, cleanly
Most review failures stem from three causes: inadequate image sharpness, expired address documentation, and payment accounts not under your ownership. Addressing these typically results in approval on initial submission.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Begin with your account's verification section.
- Please reach out to our support team using the email address associated with your account.